Privacy policy

The privacy policy informs the user of the website about how, to what extent and for what purpose the Telecola service collects and uses information related to you. We take the protection of your data seriously. We treat your personal data confidentially and in accordance with legislative directives. This Policy applies to data that we collect through our websites, mobile applications, electronic communications or services, through social networking websites or through any websites we have individually developed.

Remember that data transmission over the Internet can be a security risk. It is not possible to fully protect your data from third party access.

We will regularly update this Policy, clarifying our methods, and include new or other measures to ensure confidentiality - for example, adding new services, functionality and site metrics. If we make significant changes, we will notify you at the email address specified in your user account, using publications on the Website or otherwise.

Other documents directly related to our Privacy Policy cover the topics of Consent to process personal data and Cookie Statement in more detail. For all questions about the Policy, you can contact us by E-mail [email protected]

1. Situations in which we collect information

We collect, use and store the following information about you within the boundaries established by law, or only with your consent.

Information you provide to us:
  • Your name, e-mail and IP address, postal address and zip code, payment method, date of birth, phone number and password. We collect this information in various ways - for example, when you enter it when using the Telecola service, when you purchase our products, interact with our user service or take part in surveys and marketing campaigns.
  • Information that we get when you leave feedback or ratings, set preferences or settings in your user account, or transmit other information to us through our services, or in other ways.
  • The processing of personal data on the website also occurs if you decide to conclude an agreement with us through this website. In this case, the data specified in the contract (see above) is processed on the website. As a client, you can log in using your username and password.
Automatically collected information

We collect information regarding you and your use of our services, your interaction with us or our advertising, as well as information related to your computer or other devices that are used to access our services (such as mobile devices and set-top boxes). This information includes:

  • Details of your interaction with the user service, for example, date, time and reason for contact, call and chat protocols.
  • Your location, information obtained through cookies, tracking tags, and other technologies, including your purchase history. See the Cookie Statement section for more information.
  • When entering into the contract, we use your IP address and the characteristics of your target device (display resolution, browser and operating system versions), as well as other properties, to recognize your repeated visits with a certain probability, as well as automatically analyze the data you provided from the contract for signs of fraud in our online store. In particular, we are trying to prevent users from providing incorrect user data or data from third parties when entering into user agreements.
  • Sometimes there are giveaways on our website. To conduct the giveaway, we collect, process and use your personal data that you specified when registering for the give-away. For each giveaway, its own terms and conditions and the Privacy Policy apply.
  • When registering for the newsletter, you must specify the required data, such as an email address. After your registration, we will send you an email to the specified email address for confirmation. You will receive our newsletters only after clicking on the link in this letter. Your data will only be processed to provide newsletters.
  • If you have agreed to receive the newsletter, then we process your name, email address and the interests you have specified in order to send the newsletter. Using your consent, we analyze your user behavior on the site and in the application. When researching user behavior, personalized user profiles can be created that are associated with your identity and / or email address, which will be used to provide an advertising proposal that focuses on your individual interests.
  • If you do not agree with the further reception of the newsletter, you can unsubscribe by clicking on the “unsubscribe” link at the bottom of each newsletter.
  • Telecola uses Google Analytics, a web analytics service provided by Google Inc., for advertising, marketing research, and customer satisfaction. (“Google”). The operator is Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. Google Analytics uses cookies to analyze website usage. Information about your use of this site (including your IP address), collected using these cookies, is transmitted to Google servers located in the USA and stored there. Google will use this information to analyze your behavior on the Site and to create reports on the Website for the operator of the Website, as well as to provide further services related to the use of the website and the Internet. If necessary, Google will transfer this data to third parties, if required by law, or if a third party processes the data for Google. Google will under no circumstances match your IP address with other Google data. You can prevent the use of cookies by changing the settings of your web browser. However, in this case, you will not be able to use in full all the functions provided by our Website. By using this Site, you give your Consent to process personal data by Google in the manner and manner specified above and for the above purposes.
  • We also receive personal data and other online and offline data from our business partners, which may be required for activation, withdrawal or refurbishment / refund. We will use such data in compliance with applicable laws and in accordance with this Privacy Policy.

2. How we use data

We use the information related to you in order to comply with our contractual obligations, to analyze, manage, improve and personalize our services and marketing activities, to process your registration data, your orders and payments, and to be able to contact you on these issues. This information is used, for example, for the following purposes:

  • To identify, determine and combat potentially illegal activities, including fraud, and to comply with our agreements;
  • To analyze and understand our audience in order to improve our service (including the use of the user interface) and to optimize the design, content and user recommendations;
  • To communicate with you about our service (for example, by email or through other interactive online communication channels), to send news, useful information about functions and content, about special offers, giveaways, promotions and customer surveys of Telecola service, as well as for help with usage issues, such as password recovery. To learn how to set or change your notification settings, refer to the “Choice Options” section of this Privacy Policy;
  • To develop and optimize this Website and to ensure its functionality;
  • To answer your questions and fulfill your requests;
  • To create individual and group profiles, as well as to determine and evaluate customer behavior;
  • To perform our daily business tasks, such as managing the website, managing the forum, providing services, protecting against fraud, and enforcing our reporting obligations;
  • For the necessary compliance with our legal obligations, dispute resolution and compliance with agreements;
  • To supplement your data, which we already have, in order to better understand and better define your interests and provide more relevant and attractive services for you.

Some pages of our website use so-called plugins. When you open one of the pages of our Website or application pages on which plugins are integrated, a connection is established between your browser and social networking servers. At the same time, information about your IP address and the visited page of our Website or our application is transmitted to social networks. If while visiting our Website or using our application you are authorized on the social network website, the transmitted information is compared with your account of this social network. If while visiting our Website or using our application you are authorized on a social network site, then when you interact with the plug-in, the relevant information is posted on the social network and this connection is saved in your profile. If you do not agree with the transfer of data to social networks, then you should not use the functions provided by the corresponding plug-ins.

3. Data disclosure

Selling or renting personal data is not what our business does. We do not transfer your personal data to third parties, unless you explicitly consent to this, as well as in cases where the law or a judicial / administrative decision obliges us to do so or allows us to do so, in particular:

  • Service operators: We use other companies, authorized “Service Operators” and executive assistants to provide services on our behalf or to assist in the provision of our services to you. For example, we give service operators the authority to provide marketing, advertising, communication, infrastructure, logistics and IT services in order to personalize and optimize our service, to process credit card payments and other types of payments, to provide user services, to collect debts, for analysis and data optimization (including data on the interaction of our customers with our services), as well as for conducting and processing surveys among our customers. When providing such services, service operators may have access to various data, including information related to your identity. We do not authorize the use and disclosure of data related to your identity by service operators, if this is not related to the provision of their services.
  • Promotions: we may offer promotions and programs in association with our partners. In order for you to be able to take part in such promotions, we may need to transfer your name and other data to a third party for this purpose. Please note that third parties are solely responsible for their data protection measures.
  • Protection of Telecola and others: We and our service operators may communicate or otherwise use data related to your identity, in the case of reasonable assumptions about the need to disclose data (a) in order to comply with applicable law, regulations, legal processes or requests of authorities, (b) to apply existing terms of use, including the investigation of potential violations of these terms, (c) to prevent, suppress, detect, or otherwise take measures against illegal and allegedly illegal actions (including fraud with payments), as well as security issues and technical issues, or (d) to prevent violations of the rights, property or our safety as well as safety of the users or the public in the boundaries permitted by law.
  • Commercial considerations: We will transfer data, including personal data, in connection with the reorganization, restructuring, merger, sale or other type of transfer of property, provided that the recipient agrees to handle your personal data in accordance with this Privacy Policy.
  • We encourage business partners to adhere to and publish their Privacy Policy. Despite the fact that we transfer personal data to business partners only for the above purposes, further processing and use of personal data received from us by these partners is carried out in accordance with their own privacy policies and is beyond our control.

4. Choice options

You can control the type of personal information provided to us, as well as limit the ways in which we contact you. At the same time, we are convinced that your experience of interacting with our Website and our service will be more personal if you tell us enough information about yourself and your preferences.

Please note that we may need to contact you about important transactional data related to your user account and your purchases. For example, even if you unsubscribe from our advertising messages by email, we will still send confirmations when you make purchases on the website.

By changing your browser settings, you can decide how your browser handles cookies. In addition, by changing the settings of your mobile device, you can decide how the mobile device and mobile browser will transmit data from your devices and data about these devices to us, as well as how your mobile browser handles cookies.

You can also personally manage the information you provide when contacting us using platforms or applications for using social networks.

5. Your rights to help, deletion, blocking and expressing protest

You can view the information provided to us in your profile, update, modify, block and delete by logging into your account, or send us an e-mail at [email protected]. Constantly updating your personal information helps ensure that we can take into account your preferences and offer you the most relevant products and services.

In accordance with applicable law, you can:

  • request access to any other personal information held by us with the requirement to update, modify, delete or block;
  • require us to stop further use of any of your personal data that we hold;
  • object to creating your user profiles.

If you have questions or comments about our data protection practice or this Privacy Policy, or if you want to use any authority related to your personal data, including the above, or if you want to close your Telecola user account, send your appeal by e-mail at [email protected].

Despite the fact that we are ready to help you manage your subscriptions, close your user account and delete your active profile, we cannot always delete all records about past interactions and transactions. For example, we are required to keep records of purchases made earlier on the Website as part of compliance with the financial reporting and compliance aspects.

For this and any other questions regarding our data protection practice, please contact us at [email protected]. Refer to the “Opportunities” section of this Privacy Policy for more information about the choices regarding your data.

We may decline inappropriate or unlawful requests, including those that are particularly impractical for us, requiring disproportionate technical costs from us, or putting us at risk, such as abuse of a free trial. We are authorized to store data in accordance with the laws and for compliance with laws, as well as to perform the tasks described in this Privacy Policy.

You can use the right to refuse at any time and without indicating reasons by changing or completely revoking your consent in the future. You must send us a refusal in writing by mail, email or fax. This is not associated with additional costs.

You also have the right to:

  • require confirmation from us that we process the personal data associated with you, and, if there is any, require the right to a certificate of this personal data, including a detailed certificate of information in accordance with Article 15 of the General Data Protection Regulation or “GDPR”);
  • require an adjustment to your personal data;
  • require us to delete personal data related to you for one of the reasons separately listed in art. 17 of GDPR. At the same time, we cannot delete the data that we are obliged to store for the periods established by laws. If you want us to never collect your data and contact you, we will add your relevant data to the block list;
  • cancel in the future any of your consent without any prejudice to you;
  • data portability. This means that we provide the data you request in a form that allows you to use this data for similar services of other operators;
  • require us to restrict processing in the presence of one of the reasons specified in art. 18 of GDPR;
  • at any time protest the processing of personal data concerning you due to special circumstances. In this case, we will no longer process personal data, except in cases where we can present reasons that outweigh your interests, rights and freedoms, or when processing is required in order to assert, exercise or protect legal rights (Art. 21 of GDPR).
  • file a complaint without prejudice to any other administrative or judicial remedy if you believe that the processing of personal data concerning you is contrary to GDPR. E-mail: [email protected]
  • You have the right to correction and / or addition if the personal data concerning you is incorrect or incomplete. In this case, we must make a correction immediately. Your right to correction may be limited in cases where it can significantly violate or make it impossible to work with statistics, and the restriction is necessary for the performance of statistical purposes.
  • You have the right, without prejudice to any other administrative or judicial remedy, to file a complaint with the supervisory authority, in particular in the Member State at the place of residence, place of work or place of alleged violation, if you consider that the processing of personal data regarding you violates the GDPR.

6. Personal data security

We take reasonable administrative, logical, physical and organizational measures to protect your personal information from loss, theft, unauthorized access, use and modification. Unfortunately, no measures can guarantee 100% protection. For this reason, we cannot guarantee the complete security of your information.

7. Other websites, platforms and applications

The Telecola service may be offered through other platforms and / or use third-party functions or contain links to third-party websites whose policies may differ from ours in relation to the processing of information. For example, you can access the Telecola service through platforms such as applications and set-top boxes, as well as a number of other devices connected to the Internet. These websites and platforms have their own independent data policies or privacy policies, notices and terms of use, which you must carefully read. In addition, you may encounter third-party applications that interact with the Telecola service.

8. Storage of your personal data

We store your personal information while your account is active or needed to provide you with services and to keep records of your transactions with financial statements.

We also retain your personal information if necessary to fulfill our legal obligations, resolve disputes, and enforce our agreements. GDPR implies that personal data can only be stored for a specific processing purpose and only as long as it is necessary for the corresponding purpose. We store your personal data in order to fulfill the service and purchase agreement, as well as for commercial and tax reasons for at least 7 years.

9. Children

You must be over 18 years old to register with Telecola. In some jurisdictions, the age of majority may be more than 18. In these cases, you must be of respective age to register. While people under the majority age can use this service, they are allowed to do this only with the participation, supervision and with the consent of the parent or legal guardian.

10. Cookies and other technologies

We and our service providers use cookies and other technologies (such as web beacons) for various reasons. For example, we use such files and other technologies to facilitate access to our services, recognize you when you return; to offer and analyze our services; to learn more about our users and their potential interests, as well as to adapt and improve our marketing and advertising. We want to make sure that you know how we use these technologies. Cookie statement explains the technologies we use, their functions and the choices regarding their use.

Upon visiting the Website, cookies may be created. Cookies are small text files that are stored on the hard drive of your computer and allow to recognize your repeated access, but do not allow to identify your identity. Cookies are used to offer you a website based on an alias and to facilitate your use of the website. Web beacons (or so-called tracking pixels) are used for the same purpose. Web beacons are small graphical elements that can be used on web pages that allow to record and analyze a log file for it to be used for statistical estimates.

You can usually prohibit the storage of cookies or set that you must agree to the configuration of cookies. You can manage this personally using your browser settings. Through these settings, you can also delete the downloaded cookies. Please note that the prohibition of the use of cookies is technically usually implemented by creating a deny cookie. Thus, another cookie is stored on your computer that prevents the transmission of relevant information to the website operator.

Web beacons (also called Clear Gifs or tracking pixels) often work with cookies. We and our service providers can use them for the same purposes as cookies, for example, to understand and improve the use of our service, improve website performance, track the number of visitors and the behavior of visitors on our website and understand the interaction with our advertising (including e-mail and online advertising on third-party sites). Because web beacons often work with cookies, refusing cookies can in many cases limit the effectiveness of web beacons.

We use other technologies similar to cookies, such as browser storage and plugins (e.g. HTML5, IndexedDB and WebSQL). Like cookies, some of these technologies can store small amounts of data on your device. We may use these and other technologies for purposes similar to cookies, for example, to ensure compliance with our terms of use, to prevent fraud and to analyze the use of our service. There are several ways to influence these technologies. For example, many popular browsers offer the option to clear browser memory. You can usually find this function in the settings; See the help or support section of your browser for more information.

11. Social networks

You can access the Website through areas or links with them, in which you can post public information, for example, communicate with other people through discussion forums or blogs, rate products and sellers, and post media content. Anyone with Internet access can read, collect and use all the information you publish. You should avoid providing personal information about yourself or a third party.

Facebook plugins (“Like” button)

The plugins of Facebook social network, provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA are integrated on our website. Facebook plugins can be recognized by the Facebook logo or the “Like” button on our website. An overview of Facebook plugins can be found here: https://developers.facebook.com/docs/plugins/.

When you visit a page of our website, the plugin establishes a direct connection between your browser and a Facebook server. Facebook receives information that you visited our website using your IP address. If you click the “Like” button on Facebook, you can link the contents of our pages to your profile. As a result, Facebook may link a visit to our pages to your user account. We draw your attention to the fact that as a provider of the Website, we are not aware of the content of the transferred data and their use. For more information, see the Facebook Privacy Policy here.

If you do not want Facebook to link your visit to our site with your Facebook user account, log out of your Facebook user account.


A plugin for VK (Vkontakte) social network service is integrated on our Website. This service is offered by the Vkontakte provider, located at: A 1-N, 12-14 Khersonskaya Str. , Saint Petersburg 191024, Russian Federation When you visit a page of our website, the plugin establishes a direct connection between your browser and a VK server. Therefore VK receives information that you visited our website using your IP address. Please note that as a provider of the Website, we are not aware of the content of the transferred data and their use. For more information, see the Vkontakte Privacy Policy at https://vk.com/privacy. You can change VK privacy settings in your account: https://vk.com/settings


A plugin for Odnoklassniki social network is integrated on our Website. This service is offered by the Vkontakte provider, located at: 39 Leningradsky pr., bldg. 79, Moscow 125167, Russian Federation. When you visit a page of our website, the plugin establishes a direct connection between your browser and a Mail.ru server. As a provider of the Website, we are not aware of the content of the transferred data and their use by the service. For more information, see the OK.ru Privacy Policy at https://ok.ru/privacy. You can change OK.ru privacy settings in your account: https://ok.ru/settings

12. Third party privacy policy

This Privacy Policy applies exclusively to the collection, processing, use (including disclosure) of data that we collect as a result of your interaction with the Website. Other websites that may be accessible through links from our website may have their own privacy policies and practices for the collection, processing, use and disclosure of personal information. Our business partners may also have their own privacy policies. We recommend that you familiarize yourself with the privacy policies of these parties before submitting data to them or using promotions sponsored by them.

From time to time, we will update our privacy policy due to changes in legal, regulatory or operational requirements. Such changes (including the dates of their entry into force) will be announced in accordance with the requirements of the law. Your continued use of Telecola after the effective date of such updates will constitute acceptance of the changes.

13. Payment Processing

The one responsible for the processing integrated components from Novalnet AG in the web site. Novalnet is a full payment service provider, who takes over the payment processing among other tasks.
If the individual involved selects a payment method during the order processing in the online shop, data of the individual involved will be automatically transmitted to Novalnet. With the selection of a payment option, the individual involved agrees to the transmission of personal data for the processing of payment.
The personal details submitted to Novalnet are usually the first name, surname, address, date of birth, gender, email address, IP address, telephone number, mobile phone number and other data necessary to process payments. Also necessary for the processing of the sales agreement are those personal detai related to the respective order. In particular, there may be a mutual exchange of payment information, such as bank details, card number, expiry date and CVC code, details of goods and services, prices.
The transmission of data is intended in particular for identity verification, process payments and fraud prevention. The individual responsible for processing will transmit personal data to Novalnet in particular if there is a justified interest in the transmission. The personal details exchanged between Novalnet and the person responsible for processing will, if necessary, be transmitted by Novalnet to credit reference agencies. The purpose of this transmission is for identity and creditworthiness check.
Novalnet also transfers the personal details to service providers or subcontractors, as far as this is necessary to fulfil the contractual obligations or if the data is to be processed.

The person concerned has the possibility to revoke his/her consent to Novalnet to handle personal details at any time. A revocation does not affect personal details, which must be processed, used or transmitted for (contractual) payment processing.