Technical Support

What are the Telecola service Internet speed requirements?

The minimum speed is 2 Mbps. Do not forget to check the connection speed. HD quality may require speeds of 4 Mbps and more.

Which devices are suitable for viewing?

  • Any Smart with a special set-top box from Telecola.
  • A laptop or computer with Windows, macOS, and Linux operating systems.
  • Smartphone or tablet that uses Android or iOS operating system. Install the Telecola mobile app through Google Play or App Store.
  • You can watch on any device with Internet access in any popular browser.

Can I use the Telecola service on multiple devices at the same time?

Easily! One login can be used simultaneously on up to 5 devices. This service is included in any package. The function works under the condition that all 5 devices have a common Internet connection and must be connected to the Internet through the same modem or router.

Test login has ended. What should I do?

If you liked the service, the quality of broadcasting, you could buy the desired subscription package on our website.

What happens if I move? Will I be able to use Telecola service?

You can use the Telecola service anywhere in the world (except the Russian Federation), as long as you have access to the Internet.

Where can I get the username and password for viewing in the mobile application?

Username and password are digital and when you register you will get an e-mail on the e-mail address which you specified during registration. You can also find them in your personal account after registration.